Returns and Refunds
Important Information
- You have 30 days to initiate a return
- Up to 10 days to process a refund
- No restocking fees
- To obtain the return address, please contact our customer service, we will attach a barcode for you to drop off at an assigned delivery point.
If you are not satisfied with your order, you have 30 days to initiate a return (counting from the receipt of the package). Items must be unworn, unwashed, and with tags attached. Return shipping costs will be your responsibility.
Returning Merchandise
As a first step, please contact us at titanwareshoping@gmail.com Please provide your order number and whether you would like an exchange or a refund. We will then send you a return form; please make sure to fill it out correctly. Then, send us the package. Please note that return costs are borne by the customer; in some cases, we offer free returns, please consult for details.
Defective or Damaged Products
You may receive a damaged package or perhaps the wrong size/color. In that case, please take photos of the package and its contents and contact titanwareshoping@gmail.com. We treat these cases with the highest priority and will find a suitable solution for you.
Processing Returns
Once we correctly receive your return, we will inspect it and notify you by email if we accept it (i.e., if it meets the required conditions). If we accept it, please allow us 10 days to process everything and refund your funds.
If the refund is delayed, please allow us another 3 days before contacting us at titanwareshoping@gmail.com
Order Cancellation
If you decide to cancel your order for any reason, please do so as soon as possible after placing it. Only then can we guarantee that we have not shipped the product and can cancel the order.
